FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR NEW PATIENT PROCEDURE?
You will asked to complete a new patient questionnaire and medical history. We will use this to screen for eligibility for our clinic and if you meet these, you will be offered an appointment.
You will be asked to review and agree to our terms and conditions in advance, with a signed agreement.
ARE YOUR SERVICES COVERED BY MY INSURANCE?
We are not linked to any specific insurance provider. Please contact your insurance provider directly to see if you are covered under their policy.
CAN I GET A SAME-DAY APPOINTMENT? DO YOU OFFER WALK-IN CLINIC SERVICES?
We do not provide same day appointments or walk-in services.
All appointments must be booked in advance.
You can book through our website.
HOW DO I RECEIVE TREATMENT?
We offer online and face-to-face appointments.
You will be given a tailored treatment plan after your consultation. This will be explained at the time.
If your appointment involves a treatment, this will be done on site in the clinic.
I NEED A TRANSLATOR/ SIGN-LANGUAGE INTERPRETER. CAN I HAVE ONE?
YES. We can arrange additional services ahead of your appointment. Please make us aware on booking so this can be done for you.
I USE A WHEELCHAIR/ MOBILITY AID. CAN I STILL ATTEND YOUR CLINIC?
The clinic is completely accessible. We are located on the ground floor, with accessible doors and any other reasonable adjustments can be made for you ahead of your appoitment.